Inukabet Kenya customer support
Inukabet Kenya provides 24/7 customer support through live chat and email. Kenyan players get assistance in English and Swahili for account issues, deposits, withdrawals, bonuses, technical problems. Average response time is under 5 minutes for live chat, 2-4 hours for email.
How to contact support
Choose the method that suits your issue urgency.
💬 Live chat
Fastest option available 24/7. Click the chat icon bottom-right of any page, type your question, get connected to an agent within 2-5 minutes (faster during off-peak hours 2-8 AM EAT, slower during evening rush 7-10 PM). Agents handle multiple chats so responses may have 30-60 second delays between messages. Live chat works best for quick questions about deposit confirmations, bonus activation, bet settlements.
Open Live Chat✉️ Email support
For detailed issues requiring screenshots or documents. Send to support@inukabet-kenya.com with your username, issue description, relevant transaction IDs or bet slips. Response time is 2-4 hours during business hours (8 AM-6 PM EAT), up to 12 hours overnight. Email suits account verification issues, withdrawal problems, complex bonus disputes where you need written record.
Send EmailCommon support issues
These problems account for most support contacts and have standard solutions.
Deposit not showing
M-Pesa deposits usually credit within 2-5 minutes. If 10 minutes pass and balance hasn't updated, contact support via live chat with your phone number, deposit amount, time, and M-Pesa confirmation code. They'll trace the payment through Safaricom gateway and credit manually if confirmed.
Bank transfers take 1-3 business days. Don't contact support until 3 full business days pass (weekends and holidays don't count). When you do, have your bank reference number ready.
Withdrawal delays
First withdrawal requires account verification (ID photo, proof of address). Upload documents through account settings, wait 12-24 hours for review. Once verified, M-Pesa withdrawals process within 6-12 hours, bank transfers 1-2 business days.
If withdrawal stays "pending" beyond these timeframes, contact support. Common causes: documents unclear (photo blurry, address proof over 3 months old), withdrawal method doesn't match deposit method, you're withdrawing bonus funds before completing wagering.
Bonus not credited
Welcome bonus activates automatically on first qualifying deposit (500+ KES). If it doesn't appear, you might have already claimed it on previous account — one bonus per person/household. Weekly reload bonuses require manual opt-in before depositing. Check bonuses page, click "Claim" next to Friday reload, then deposit within 24 hours.
Cashback credits automatically Friday afternoon around 3 PM EAT. If you had net losses Monday-Thursday and didn't receive cashback by 5 PM Friday, contact support with approximate loss amount.
Can't login to account
Try password reset via "Forgot Password" link. If reset email doesn't arrive within 5 minutes, check spam folder. Still nothing? Your registered email might be typed wrong — contact support with your username.
Account locked after too many failed login attempts auto-unlocks after 30 minutes. Or contact support to unlock immediately after verifying your identity (they'll ask registration details like birthday, last deposit amount).
Frequently asked questions
What documents do I need for verification?
Government-issued ID (national ID, passport, or driver's license) and proof of address dated within last 3 months (utility bill, bank statement, rental agreement). Photo or scan both sides of ID clearly showing all text. Documents must show your full name matching account registration.
How long does verification take?
12-24 hours during business days (Monday-Friday). Submissions on Friday evening or weekends get reviewed Monday morning. You'll receive email confirmation once approved. Check account settings for verification status before contacting support.
Can I change my registered phone number?
Yes, contact support with new number. They'll verify your identity (ask security questions about account activity), then update phone number. Your old number receives SMS notification about the change. New number must be Kenyan mobile for M-Pesa deposits/withdrawals.
What's the minimum withdrawal amount?
500 KES for M-Pesa, 1,000 KES for bank transfer. Maximum is 150,000 KES per transaction for Bronze tier, higher limits for Silver/Gold/Platinum VIP levels. You can make multiple withdrawals per day but total daily limit applies based on your tier.
Why was my bet voided?
Common reasons: match cancelled or postponed over 24 hours, obvious pricing error (odds drastically wrong), technical glitch accepted bet after market closed, system detected duplicate accounts betting opposite outcomes. Contact support for specific void reason.
Can I have multiple accounts?
No. One account per person, household, IP address, device. Creating multiple accounts to claim bonuses repeatedly violates terms — support will close all accounts and void balances. If you forgot old account credentials, contact support to recover it instead of creating new one.
Expected response times
Response speed varies by contact method and time of day.
| Contact Method | Peak Hours Response | Off-Peak Response |
|---|---|---|
| Live Chat | 3-8 minutes | 1-3 minutes |
| 2-4 hours | 4-12 hours |
Peak hours are 6-11 PM EAT when most Kenyan players are active. Off-peak covers late night/early morning 12 AM-8 AM. Weekend afternoons (Saturday-Sunday 2-8 PM) also see high volume.
Getting faster support
Provide complete information
Include your username, exact time issue occurred, transaction IDs, error messages, screenshots. Saying "my deposit didn't work" requires follow-up questions. Saying "M-Pesa deposit of 1,000 KES at 3:42 PM today, confirmation code ABC123XYZ, not showing in balance" gets instant investigation.
Check FAQ first
The FAQ section covers most common issues. Reading relevant articles before contacting support saves 10-20 minutes. If article doesn't solve your problem, mention you already tried those steps when contacting support.
Use appropriate channel
Live chat for quick questions, email for complex issues needing documentation. Using email for "what's my balance?" wastes time — that's a 30-second live chat question.
Be polite and clear
Support agents help faster when you're respectful. Angry messages don't speed up responses. Clearly explain the issue, what you expected, what actually happened. Agents want to solve your problem — help them help you.